Shipping & Delivery
Last updated 26 August 2026
Where we ship, what it costs, how long it takes, and what the parcel looks like when it arrives.
Where we ship
Australia only, and everything goes with Australia Post. We do not ship internationally, and we cannot forward to a freight forwarder.
Cost
| Option | Time | Cost |
|---|---|---|
| AusPost Express, tracked | 1–2 business days | $12 — free on orders over $200 |
Express is the only service we offer — every order goes out tracked at 1–2 business days, and there is nothing to choose at checkout.
The $200 threshold is measured on the goods after any bulk discount, and before shipping, promotion codes and store credit. When an order qualifies, the fee is removed automatically — you do not need to ask for it.
Dispatch
Orders placed before 3pm on a business day leave the same day. Orders placed after that, or on a weekend or public holiday, go out the next business day.
If your order contains a pre-ordered item, the whole order ships together once that stock arrives. Pre-order items are labelled before you add them to your cart, in the cart, and at checkout. Ask us if you would prefer the in-stock part sent first — we will usually split it at no extra cost.
Tracking
You will get a dispatch email with the Australia Post tracking number as soon as your parcel leaves. The same details appear against the order in the Orders tab of your account, so a lost email is not a lost tracking number.
Tracking can take a few hours to show its first scan. That is normal and does not mean the parcel has not moved.
Packaging
Everything ships in plain, unmarked, rigid packaging with no indication of the contents on the outside. Vials are packed to survive transit; temperature-sensitive items are packed appropriately for the transit time.
If something goes wrong
If tracking has not updated in five business days, or a parcel is marked delivered and you do not have it, email feedback@pureamino.com.au with your order reference and we will open an enquiry with the carrier.
Parcels damaged in transit are covered. Tell us within 7 days of delivery with photographs of the damage, and wait for us before posting anything back — see Returns & Refunds.
An incorrect delivery address entered at checkout is the one case we cannot fix once the parcel has gone. Please check it before you pay.